Return & Exchange – Luxe Designer Studio

Return And Exchange Policy

If you would like to exchange a product, you may email us at luxedesignerstudio@gmail.com along with your order number. The customer service team has to be notified within 3 days from the delivery date. Products can also be exchanged from any of the Luxe Designer Studio outlets within 3 days from the date of delivery.
Product images may slightly vary from the actual product due to photographic lighting sources or may differ based on your screen resolution and other settings. Therefore, products cannot be exchanged for this reason. Exchange request will only be catered if a product is defected or a wrong product has been delivered.
Products purchased on Sale cannot be returned, exchanged or refunded (neither online nor in-stores).
Items bought on full price that are now on sale will be exchanged at the discounted price.
Luxe Designer Studio does not offer refunds, except in case of prepayments where an item is either out-of-stock, wrong product has been delivered or the product has any kind of manufacturing defect.
We do not offer cash refunds.
We do not have a return/exchange policy for international orders.

Size Exchange Policy

In case you are dissatisfied with the size you purchased online or the product delivered does not match the size ordered, you are required to return the product to Luxe Designer Studio by reaching out to us a luxedesignerstudio@gmail.com within 3 days from the delivery date.
Product must be in its original condition and packaging; unworn and unused with the price label, hangtag and care label attached.
This is only applicable for orders delivered within Pakistan.

How to apply for exchange?

In case you are dissatisfied with your purchase , you are required to return the product to Luxe Designer Studio by emailing us at luxedesignerstudio@gmail.com. You must share the order details, reason for exchange and photographic evidence of the product within 3 days from the delivery date.
Product must be in its original condition and packaging with the tags intact.
Your request will be processed once the claim is verified and approved by our customer support team. You will then be required to send the parcel back to us at the address mentioned below: Luxe Designer Studio, at 408 Stratford road Birmingham
B11 4AD .
In case of dislike, the cost of returning the item to Luxe Designer Studio will be borne by the customer.

Order Cancellation

Once the order has been processed, it cannot be cancelled.
Luxe Designer studio reserves the right to cancel orders for certain reasons, which may include; unavailability of products or debit/credit card payment is declined.