How to place an order?

In order to shop online, kindly follow the steps mentioned below:

1) Select any collection you wish to buy

2) Click on the image of the outfit to open

3) Click on the “Add to Cart” button. The outfit is added to your shopping cart.

4) Once all your items are added to cart, click on “Check Out” to fill out the form and finally, click on “Place Order”.

5) Your order is now placed!

How do I make changes to an order I have already placed?

Unfortunately, it is not possible to combine orders or edit an existing order. If you would like all your items to be delivered together, you will need to cancel your order and place a new order which contains all the items you require.

How do I cancel my order?

You may reach out to us at +92 3435757009 or email us at

Email:
luxedesignerstudio@gmail.com

to have your order cancelled.

Note: Once your order has been processed, it is not possible to cancel it before delivery.

Can I order online and collect my order from a store?

No, you will get the delivery on your given address.

What is the difference between Order ID and Tracking ID?

Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of the delivery on the courier’s website.

I am unable to add products to bag or having difficulty placing an order.

You can reach out to us with the issue you’re facing by calling us at Call: +92 3435757009 or email us at

Email:
luxedesignerstudio@gmail.com

.

What are the payment options available?

We accept all major debit and credit cards including visa and master card. We also offer cash-on-delivery service for customers in Pakistan.

Note: We do not accept any other methods of payment apart from those listed above.

What happens if the card is declined?

If the payment has not been successful, the order will be cancelled within 24 hours.

I’m unable to pay through my Debit/Credit Card?

There are multiple reasons for payment failure, this could be due to:

Insufficient amount in your bank account.
The payment information provided is inaccurate.
Please contact your bank for any issues relating to payment failure or you may reach out to us at

Email:
luxedesignerstudio@gmail.com

What is the standard delivery time?

Standard delivery timeline for Birmingham is from Monday-Saturday .

Note: During sale, delivery time may take longer than usual.

What are the delivery charges for local orders?

Flat shipping rate of 3.49£ is applicable on all orders Nationwide.

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable and correct shipping address at the time of placing your order

What happens if you can’t deliver to my address?

Sometimes there may be problems delivering to the address which you have provided. If this happens, kindly contact us through our Email luxedesignerstudio@gmail.com

so that our team can resolve your issue.

What are the common reasons for delay in delivery?

Extreme weather: The weather conditions of the destined city may be rough, for example, heavy rainfall, smog, landslide etc., which may result in a delivery hold-up.

Law and order conditions: Due to religious procession, lockdowns, strike issues resulting in route blocking, you may receive your package after the promised time.

Covid-19: Due to the implementation of lockdown and reduced work hours in various parts of the world, customers may experience processing and shipping delays.

What is the time frame in which an exchange request can be made?

You can make an exchange request within 3 days of the delivery date.

What are the valid reasons to exchange an item?

The product delivered is:

Faulty, damaged or defective at the time of delivery.
Incorrect or different from what is shown on the website.
An incomplete product (missing parts).The size of a product does not fit.You are not satisfied with the product.
How do I return or exchange the product?

If you would like to exchange a product, you may email us at Email:luxedesignerstudio@gmail.com

along with your order number or call us at +92 3435757009.

The customer service team has to be notified within 3 days from the delivery date.

You will be required to share the order details and the reason for exchange along with photographic evidence of the product, our representatives will guide you accordingly

You can also referred to Return and Exchange policy here: www.luxedesignerstudio.com/return-exchange

Which articles are not exchangeable?

Cosmetics and sale articles do not qualify for exchange.

What are the conditions for exchange?

Please ensure that the product is in its original condition and packaging, unworn and unused with the price label, hangtags, care label etc. attached

Can I exchange an article I have purchased online from your outlets?

Yes, products purchased from our web store can also be exchanged from our retail stores within 3 days from the delivery date (Factory Outlets & Fabric Stores not included), you will be required to present a digital or physical receipt of purchase at the time of exchange.

How do I get updates from Luxe Designer studio regarding latest offerings, promotions and sale?

You can get updates regarding different promotions and launches by signing up for the newsletter or via SMS.